Refund policy

Last Updated: June 2026

At CBDHEALTHUK, we want to make your shopping experience clear, fair, and stress-free. This policy explains how returns, refunds, and faulty items are handled.

This policy works alongside our Terms & Conditions and does not affect your statutory rights under the Consumer Rights Act 2015 or UK distance selling regulations.

1. General Information

We aim to display all product images and descriptions as accurately as possible. However, slight variations in packaging, labelling, or appearance may occur between batches or suppliers.

Such minor differences do not affect product quality or eligibility for return.

2. How to Request a Return

Before sending anything back, you must contact us to request authorisation.

Contact details:
Email: support@cbdhealthuk.co.uk
Or via our website contact form

Please include:

Your order number
Details of the issue or reason for return
Photos (if applicable, especially for damaged or faulty items)

Once reviewed, we will confirm approval and provide return instructions.

3. Returns Window (Change of Mind)

You may cancel and return eligible items within 14 days of receiving your order, in line with UK consumer regulations.

If your return is approved, items must be sent back within 14 days of notifying us.

4. Change of Mind Returns

If you no longer want your item, the following conditions apply:

Items must be unused, unopened, and in original packaging
Seals, wrappers, or hygiene protections must remain intact
Opened or used products cannot be returned for resale or safety reasons

For higher-value returns, we recommend using a tracked or signed-for delivery service, as we cannot be responsible for items lost in transit.

5. Refunds (Change of Mind)

Once your returned item is received and inspected, we will process your refund within:

14 days of receiving the return, or
14 days of receiving proof of postage, if earlier

Refunds will be issued back to your original payment method.

6. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible (ideally within 30 days of delivery).

We may request photos or additional details to assess the issue.

If confirmed, we will offer one of the following solutions:

Replacement item
Repair (if applicable)
Refund
Or another appropriate remedy in line with your legal rights

Where required, faulty items may need to be returned for inspection.

We aim to resolve all valid issues within 7 working days of receiving the returned item.

7. Missing or Incorrect Orders

If your order is missing items or incorrect, you must report this within 3 days of delivery.

Please check all packaging carefully before contacting us, as smaller items may sometimes be included within protective packaging.

8. CBD Products

For safety and hygiene reasons:

CBD products that have been opened or used cannot be returned unless they are faulty or incorrect
All CBD products are intended for adults aged 18 and over only
Products are not intended to diagnose, treat, cure, or prevent any medical condition

We strongly advise consulting a healthcare professional before using CBD products, especially if you are pregnant, breastfeeding, taking medication, or managing a health condition.