Privacy policy

Store Name: CBDHEALTHUK
Legal Operator: Prettylittlepaws Ltd
Company Registration: 13632869

Effective Date: 27 March 2026
Last Updated: 30 March 2026

This Privacy Policy explains how CBDHEALTHUK collects, uses, stores, and protects your personal data when you use our website or purchase from us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CBDHEALTHUK is an online retail store operated by Prettylittlepaws Ltd.

Business Address:
12 Westwinn View
Leeds
LS14 2HY
United Kingdom

Email: sales@cbdhealthuk.co.uk
Telephone: 07476 439067

2. Personal Data We Collect

We may collect the following types of personal data:

Personal Information

  • Name
  • Email address
  • Telephone number
  • Billing address

Order & Delivery Information

  • Delivery name and address
  • Contact details
  • Order history and purchase details

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (cookies and analytics)

We do not intentionally collect sensitive personal data.

3. How We Collect Your Data

We collect personal data when you:

  • Place an order on our website
  • Contact customer support
  • Create an account or subscribe to marketing emails
  • Browse our website (cookies and analytics tools)
  • Complete checkout or payment processes

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to process and fulfil your order
  • Legal obligation – for tax, accounting, and regulatory compliance
  • Legitimate interests – to improve services, prevent fraud, and secure our systems
  • Consent – for marketing communications (where applicable)

5. How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Provide customer service and support
  • Send order updates and notifications
  • Process payments and refunds
  • Improve our website and services
  • Prevent fraud and misuse
  • Comply with legal obligations

6. Sharing Your Data

We may share your data with trusted third parties only when necessary, including:

  • Courier and delivery companies
  • Payment processors
  • Website hosting and IT service providers
  • Order fulfilment and logistics partners

All third parties are required to process your data securely and in compliance with UK GDPR.

We do not sell your personal data.

7. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We keep your personal data only for as long as necessary to:

  • Fulfil your order
  • Meet legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability

To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Data Security

We take appropriate measures to protect your data, including:

  • Secure servers and restricted access
  • SSL/HTTPS encryption
  • Regular security monitoring
  • Secure storage systems
  • Staff confidentiality obligations

11. Cookies

We use cookies to:

  • Ensure the website functions properly
  • Improve performance and user experience
  • Analyse traffic and website usage

Where required, we request consent before placing non-essential cookies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with an updated “Last Updated” date.