How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within United Kingdom.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Eligible items may be cancelled and returned within 14 days of receiving your order. Items must be unused, unopened, in their original packaging, with seals, wrappers, and hygiene protections intact. Opened or used products cannot be returned unless faulty or incorrect. Contact us for authorisation before returning an item. Refunds are issued to the original payment method within 14 days of receiving the return or proof of postage, if earlier. Return shipping costs and restocking fees are not specified. Read the full return policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

You may cancel and return eligible items within 14 days of receiving your order. Contact us before sending anything back to request authorisation. Read the full return policy.